Post/EMS tracking help - IE setup

Internet Explorer has a function for privacy that can lead to problems with display of tracking results for some shippers. In short the reason is that standard configuration of these does not allow setting of cookies from third party websites when displayed in a frame.

The affected countries are:

  • Brazil
  • Cameroon - Campost
  • China - China post EMS
  • Germany - Incoming(GdSK)
  • Indonesia - Pos Indonesia
  • Macau - Macao Post

To make these work with track-trace in Explorer one of the following methods can be used:

  • Open results without frame
  • Use "Track direct"
  • Configure Explorer to allow cookies for the domain

More information about using these methods can be found below.

Open results without frame

When the tracking result for one of the shippers above is displayed in Explorer a warning message is displayed. The warning message includes a link that opens the result without the frame allowing it to be displayed correctly.

Use "Track direct"

If you use the "Track direct" button the results will not be displayed in the frame in most cases and should therefore not be affected by these issues. The drawback of this is that you loose the option of tracking with other countries when viewing the result. Also note that this button is not available at the main page, you have to use the dedicated post/EMS tracking page.

Configure Explorer to allow cookies for the domain

Open privacy report

When the result page is displayed after clicking "Track with options", or "Track!" from the main page, press Alt-x. Then in the menu that appears select 'Safety - Webpage privacy policy...'

Changing settings for domain

Find a line containing the correct domain. See the list above if you're not sure of the domain. Doubleclick this line and the window below appears.

Select the option "Always allow this site to use cookies" and click OK.

The next time you track the result should be displayed correctly.