Guide: Don't have a tracking number

You absolutely need a tracking number to use this site! If you don't have one you have to get it, there is no point in contacting us.

  • If you're the sender you should ask the company you sent it with.
  • If you're the receiver you should ask the sender.
  • If you only have an order number you must contact those you ordered from.

But note that many shipments do not have a tracking number and therefore of course can not be tracked.