Internet Explorer has a function for privacy that can lead to problems with display of tracking results for some shippers. In short the reason is that standard configuration of these does not allow setting of cookies from third party websites when displayed in a frame.
The affected airlines are:
To make these work with track-trace in Explorer one of the following methods can be used:
More information about using these methods can be found below.
When the tracking result for one of the shippers above is displayed in Explorer a warning message is displayed. The warning message includes a link that opens the result fullscreen allowing it to be displayed correctly.
If you use the "Track direct" button the results will not be displayed in the frame in most cases and should therefore not be affected by these issues. The drawback of this is that you loose the option of tracking with other airlines when viewing the result. Also note that this button is not available at the main page, you have to use the dedicated air cargo tracking page.
Open privacy report
When the result page is displayed after clicking "Track with options", or "Track!" from the main page, an icon appears at the lower right as shown below.
Doubleclick the icon.
• IE9 and above
Changing settings for domain
Find a line containing the correct domain. See the list above if you're not sure of the domain. Doubleclick this line and the window below appears.
The next time you track the result should be displayed correctly.